Effective Date: 24-2-2024
- Introduction:
a. This Refunds and Returns Policy governs the process, conditions, and timeframes for product returns and refunds for purchases made on www.gearuptoolsupply.com, operated by Loete International B.V. By making a purchase on our website, you agree to comply with this policy.
b. If you are not completely satisfied with your purchase, you may be eligible for a refund or exchange subject to the terms outlined in this policy.
- Eligibility for Returns:
a. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
b. Returns must be initiated within [number] days from the date of delivery.
c. Certain products may not be eligible for return due to hygiene or safety reasons. Please refer to the specific product page for any restrictions.
- Initiation of Returns:
a. To initiate a return, please contact our customer support team at info@gearuptoolsupply.com. Provide your order number and reason for the return.
b. Our customer support team will provide you with further instructions on how to return the item, including the return shipping address.
- Return Shipping:
a. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
b. We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
- Refunds:
a. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
b. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.
c. Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@gearuptoolsupply.com.
- Exchanges:
a. If you wish to exchange an item, please contact our customer support team at info@gearuptoolsupply.com to initiate the exchange process.
b. Exchanges are subject to product availability. If the desired item is not available, a refund will be issued following the standard refund process outlined above.
- Contact Us:
If you have any questions or concerns regarding our Refunds and Returns Policy, please contact us at:
Loete International B.V.
Oude Graaf 8
6002 NL Weert
The Netherlands
Email: info@gearuptoolsupply.com
By making a purchase on www.gearuptoolsupply.com, you agree to abide by this Refunds and Returns Policy.